Help; Buying on eBay India. Press J to jump to the feed. Item Not As Described - Seller Refusing Return or Refund. You may be asked to return the item to the seller to be eligible for a refund. Ask your seller to send you a prepaid return shipping label. By using our Services or clicking I agree, you agree to our use of cookies. Ebay item not as described/faulty. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Recently sold a piece of camera equipment, listed as used but otherwise as new. Turn on suggestions. Posted 12th Dec 2020. While ebay will allow for partial refunds, it is up the the seller whether or not they will grant this to you. Join × New Post Advanced Search. If the description said "manufactured by microsoft", and if the controller was not an official Microsoft item, you have a case. Talk to the seller . Press question mark to learn the rest of the keyboard shortcuts. If the page doesn’t say it’s aftermarket, what did it say? New comments cannot be posted and votes cannot be cast. Currently a buyer can wait until the 30th day to claim 'item not as described'. Yeah did that! I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. No postage label. It's my first post in this sub. The buyer is claiming he is unable to register his device and get support with the manufacturer because I am the registered owner, which is simply not true and have the emails to back it up. I purchased an item off ebay that is not as described (the size is completely wrong). If you pay for the return shipping, the seller won't be obligated to reimburse you. For returning an item not as described, the seller's responsible for both the return shipping cost and fully refunding you, including the original shipping cost. The inexperienced seller thinks that because they said it works in the listing (which it does) that they are following eBay policies. The seller may dispute your complaint of damage and may not believe it to be damaged. The buyer then tells me the 1st cd was scratched when it arrived and didn't work. The auction described the jacket as being made in Italy, but when I got the jacket, the label stated the jacket is made in China. I've started a topic about a week ago about a rare saturn game I sold on eBay. I just hope that my first purchase I made yesterday doesn't fall into the "rip-off" category. If eBay agree the item wasn't as described, the seller refunds item cost, original postage cost and seller has to pay return postage costs for the item if they want it sent back. Item not as described Aug 6, 2013 7:12:11 PM. When I checked the refund it was from ebay themselves and CS have now told me it was a no fault refund. Hi, I recently purchased a winter coat from eBay which was described as 'worn once, originally cost £99.' I had already done so, but contacted them to ask if I could de-register and the new owner could register with full warranty etc. Nothing on this page says that this is an aftermarket controller. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Any suggestions? I actually hardly used it but I'm moving country and figured it would lighten my load to sell it. I rang recently to challenge an item not as described case. They responded that was fine and I saved the email conversation with the very helpful support staff. Essential Money; Credit Cards; Stoozing: Free Cash from Credit Cards; Credit … Sold a pretty expensive item (a computer audio interface). ( e,g, if the item was broken badly in the post, the seller may not want it back) it had a picture of the controller, but the important details were obscured, ill post a picture from the site in a minute, but the cable was bundled around the middle of the controller, obscuring details. After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). They are eligible for a shipping label credit for false “item not as described” claims, and they can protect themselves by deducting up to 50% from refunds for decreased value on used or damaged returns. Help for sellers and buyers! Most problems can be solved by direct communication between buyers and sellers. I am a new buyer to Ebay, and I was not aware that if my item gets to me not as described that I will have to pay for return shipping; I guess that I've dealt with Amazon so long that I assumed a company would stand by a customer who is getting ripped off. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Sellers are then left to submit 'proof' beyond that of the description and photos in the eBay listing. xxbluedragonxx 27. Frequently asked questions about returns. I was wondering how I should handle this. The eBay Money Back Guarantee is not a product warranty. Within 15 mins I received notfication that I had been sent a refund. Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! This is certianly not a unique situation, but having bought and sold for over 15 years it is the first time it has happened to me. Return shipping label credit for false “item not as described” claims. The unofficial eBay subreddit. Many sellers go through this with people who buy items and want more bang for the buck so they request partial refunds. 'Item not as described' What to do, what to do? If an eBay item is significantly not as described, you can report the problem in either the eBay Resolution Center or the PayPal Resolution Center . I got a small item off ebay (commercial seller buy now) and it’s arrived faulty. If you've sold on ebay long enough you've had this happen. /r/Ebay eBay money back guarantee I think. I bought a bundle of maternity clothes that she listed as BNWT, in fact only 2 items were and the rest were used. Nothing on this page says that this is an aftermarket controller. Falsely claiming an item was not as described; Returning an item other than the original item received ; Using or damaging an item and then returning it; You can find more information about our returns policies by referring to our eBay Money Back Guarantee policy and our Condition of returned items policy. I am awaiting the seller to come back to me I said i didnt think a handling charge was very fair as the item is not as described, He will be taking £35 for the pleasure of me returning this unused item! eBay. Help for sellers and buyers! this one says its "manufactured by microsoft"). In this video I go over the steps I took to win the eBay "Item not as described" scam from a SELLER PERSPECTIVE! Communicate with your trading partner to try to resolve the problem. All in all, frustrating experience so far. Join × New Post Advanced Search. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history, and reach out to your seller. Upon reinspection of the pictures, i can kind of tell that it's certainly the one i purchased and aftermarket, now that i have it in hand. Will the buyer cover the costs to return it? I purchased a jacket that was described as one size, and when I received it, it was a completely different size as clearly stated on the jacket's label. Well it’s either genuine Microsoft, an unbranded replica, a 3rd party brand, or a counterfeit Microsoft controller? Hi guys, I bought an item and it was not at all what shown in the picture. However, in the description she stated everything was immaculate and only worn once or twice. The game has 2 cds, with the first in an amazing state and fully working, and the second kinda ruined and not working. New comments cannot be posted and votes cannot be cast. No partial refunds. I recently purchased an item that was not as described in the listing. If you see an item that shouldn't be listed on … I wanted a first-party xbox 360 wired controller for pc gaming. For sellers with less than 400 listings in the previous three months, eBay will review a year's worth of transactions. You would be responsible for return shipping costs and would be required to use a shipping service that can be tracked online. Here are a few examples of when to report an item: It infringes on someone else's copyright; It's prohibited for sale on eBay; This isn't an exhaustive list – you'll find all the rules about what's allowed on the site in our listing policies. I sent an item back as not described. But I'm at an impasse. 1. Return postage? Obviously I want to return the item. I will see how this pans out, but i will go through paypal if i cant not get anywhere with him. You're right. By using our Services or clicking I agree, you agree to our use of cookies. Lastly in order to receive support for the device, you have to register it with the manufacturer. I would also reach out to the seller before I opened a case. Press J to jump to the feed. When the seller received it they escalated the case for ebay to make a decision. Ebay told the Observer that, as the buyer had declared the part “not as described”, he was due a refund. It covers purchases paid with PayPal and most other electronic payment methods. With this in mind I bid quite high for them and won. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Inappropriate Content ‎12-03-2015 10:20 AM. I'm already out of pocket. The item was faulty and a copy of the original but was described as genuine. Any photos? On Monday delivery was tracked as delivered. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. Item descriptions must be in the primary language of the eBay site where the item is listed; Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or canceling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. If it’s a counterfeit then yes you should ask for return or open a case. I described like that, and sold it. I've opened a case against a seller for an item being not as described. Nothing on this page says that this is an aftermarket controller. I want a first party controller but I realize that this could be my mistake as well, so my question is this: Can/Should i open a dispute, of item not-as-described? After perusing some listings i found one, read the description (it's blank except for the mandatory fill ins for item type and this one says its "manufactured by microsoft"). eBay "item not as described" scam, what do I do now? I get it and it's aftermarket. It’s been a long time since I returned something but wasn’t return postage on the seller? I get it and it's aftermarket. eBay explicitly said that there is NO WAY they can change the reason selected on a return.. even if they clearly put the wrong one. /r/Ebay Go to Category.. Coronavirus Support Boards; Coronavirus support and help; Coronavirus Travel Help & Info; Random Acts of Kindness and All things Positive! If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. Total price was about £400. Total price was about £400. I offered a full refund. Cookies help us deliver our Services. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. I know it worked when I sent it, I even covered myself by shipping with insurance up to £500, which actually cost more than I charged him for the shipping, which I told him. I'm kind of bummed. Options. The buyer bought the wrong thing and instead of saying changed their mind they put as item not described to avoid return postage. The unofficial eBay subreddit. A buyer insists the item was not as described in order to force a return. I contacted the seller and he ignored me for more than one week and then asked me if I had returned the item, which I didn´t. Press question mark to learn the rest of the keyboard shortcuts. He received the item and immediately opened a dispute with PayPal claiming the interface doesn't work but would accept a 'partial refund' for the full amount (!???!!). Tell him to return for a full refund. 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